Skip to main content

Content Section

Privacy Policy

Welcome

Welcome to www.Animas.ca! This website is owned by Animas Canada, a division of LifeScan Canada Ltd. The Animas Canada Privacy Policy (the “Policy”) is designed to tell you about our practices regarding collection, use, and disclosure of personal information, including personal information collected via this website. Please be sure to read this entire Policy before using or submitting information via this website. This website is intended for use by residents of Canada.

 

Your Consent

By using this website, you agree to the terms of this Policy. Whenever you use or submit information via this website, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy.

 

PRIVACY POLICY SUMMARY

This summary is intended to brief the reader on the highlights of the Policy. This summary is not a replacement for the Policy. Please read the Policy in its entirety for more information about how we handle your personal information.

 

Policy Application

Our Policy applies to individuals that Animas Canada deals with in Canada, including consumers, patients, healthcare professionals, and sales representatives, and other individuals within the healthcare or pharmaceutical industries who purchase, use, dispense, or want information about our products.

 

back to top

 

Personal Information Collection

Personal information is information about an identifiable individual. Animas Canada collects personal information in a number of circumstances, for example where you voluntarily provide it through: product training forms or warranty cards; customer telephone calls to our customer service centre; registration on our website; participation in marketing promotions or contests; or in our dealings with healthcare professionals or representatives.

 

Personal information we collect may include:

 

  • contact information, such as names, addresses, e-mail addresses, or telephone numbers
  • information about a customer’s condition or treatment that is voluntarily provided to us
  • information about an individual’s health insurance coverage
  • information about an individual’s use of Animas Canada or similar products
  • titles and qualifications of healthcare professionals and representatives we deal with
  • records of customer service calls or product-related comments or inquiries

 

For more information about our collection of personal information, please refer to the Policy under "Collection".

 

back to top

 

Personal Information Use

Animas Canada uses personal information to:

 

  • occasionally communicate with you about products, services, and promotions or for market research (e.g. by mail, e-mail or telephone offers, or surveys), and send you similar material about related products and services of other companies, if you have consented to receiving these communications from us (see "Withdrawing Consent")
  • provide customer service relevant to your circumstances and respond to your inquiries
  • improve our products and services
  • provide you with important product notifications
  • administer promotions and contests
  • administer product investigations or recalls, where necessary
  • manage our relationship with healthcare professionals and representatives
  • facilitate reimbursement through insurance providers

 

For more information about Animas Canada’s use of personal information, please refer to the Policy under "Use".

 

back to top

 

Personal Information Transfer or Disclosure

Personal information may be:

 

  • disclosed to Animas Canada’s Canadian affiliates, who may have access to your personal information if you have consented to receiving information about their products and services (see "Withdrawing Consent")
  • transferred to service providers Animas Canada uses to support its business (e.g. call centre, data warehouse, market research, and similar services)
  • disclosed to certain affiliates and/or government health authorities in order to facilitate a recall or comply with applicable health and medical device regulations
  • disclosed to insurance providers to facilitate reimbursement when authorizd by individual

 

For more information about disclosure of personal information, please refer to the Policy under "Disclosure".

 

back to top

 

Withdrawing Consent

You will generally be given the opportunity when your personal information is collected to refuse or withhold consent to our use of personal information for marketing purposes, or sharing of personal information to our Canadian affiliates for their marketing purposes. To contact us about withdrawing consent to our use or disclosure of personal information, you can call us at 1 888 534-9991 or contact us as otherwise described below.

 

back to top

 

Personal Information Access

Individuals may access or correct their personal information held by Animas Canada, subject to legal restrictions. Personal information access requests should be submitted in writing to the Chief Privacy Officer at the address provided below. For more information or assistance in accessing your personal information, you can contact Animas Canada as described below.

 

back to top

 

Personal Information Storage and Security

Animas Canada stores personal information in customer databases, which are hosted by service providers who may be located outside of Canada. Animas Canada has implemented physical, electronic, and managerial procedures designed to protect the integrity, security, and appropriate use of personal information to prevent unauthorized access.

 

back to top

 

For More Information

You may view or obtain a copy of the complete Animas Canada Privacy Policy on our website. You can also obtain a copy of the Policy or make other inquiries about your personal information by calling 1 866 406-4844, sending an e-mail, or writing to:

 

Chief Privacy Officer
Animas Canada
300 - 4170 Still Creek Drive
Burnaby, BC
V5C 6C6

 

ANIMAS CANADA PRIVACY POLICY

This Policy is designed to tell you about the practices of Animas Canada regarding collection, use and disclosure of personal information (that is, information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, health information, information about your use of our products that you may voluntarily provide to us, and comments or inquiries you have made about our products), including personal information you provide via our website, through forms, over the telephone, and by mail or facsimile. References to personal information in this Policy do not, however, generally include contact information of an employee of an organization, i.e. name, title, business address, or business telephone number. Please be sure to read this entire Policy before providing us with any of your personal information. This Policy applies to individuals we deal with in Canada including consumers, patients, healthcare professionals, sales representatives or others within the healthcare or pharmaceutical industries, including individuals who purchase, use or dispense, or want information about, our products, and potential employment candidates. This policy does not apply to our employees or to information that is not personal information.

 

back to top

 

Contacting Us

This Policy refers in various places to you contacting us in order to:

 

  1. receive information or special offers
  2. withdraw your consent to our retention, use and disclosure of your personal information
  3. access, correct or delete your personal information
  4. request that personal information about a child under the age of majority be deleted from our records
  5. receive a copy of the most current version of this Policy
  6. communicate any questions, comments, or concerns about this Policy or the information practices of Animas Canada.

 

You may contact us for any of these by:

 

  1. writing to us, attention:

    Chief Privacy Officer
    Animas Canada
    300-4170 Still Creek Drive
    Burnaby BC
    V5C 6C6

  2. calling our toll free number 1 866 406-4844
  3. sending an e-mail
  4. faxing us at 604 293-1619, attention Chief Privacy Officer, Animas Canada.

 

Requests regarding access, correction, or deletion of personal information must be made in writing.

 

back to top

 

Collection, Use and Disclosure of Information

Collection: We collect your personal information where you provide it to us voluntarily or otherwise with your consent or as permitted or required by law. We may collect your personal information when you:

 

  1. Request information to be sent to you
  2. Contact us about our products and services
  3. Complete and send us our product training forms, insurance reimbursement forms, or warranty cards
  4. Register or otherwise provide information on our website (as described below)
  5. Participate in marketing promotions
  6. Fill out questionnaires or surveys
  7. Purchase and order delivery of our products
  8. Participate in programs and/or promotions from other Canadian affiliates of Johnson & Johnson and consent to receiving information from us
  9. Provide information to us in your capacity as a heath care professional or healthcare industry representative
  10. Submit your resume or other personal information in connection with employment possibilities with us
  11. Otherwise provide your personal information by telephone, by mail or through our website.

 

Types of personal information Animas Canada and its agents and representatives may collect include:

 

  1. Personal or business contact information, such as name, title, address, telephone number and e-mail address
  2. Information about your training on our products that your pharmacist may provide to you, and additional information about your health and use of diabetes control and other health products that you may voluntarily provide to us
  3. Information about your health insurance coverage that you may voluntarily provide to us
  4. Names and other contact details of patients who use our products and their physicians and, in certain circumstances, health information, which may be collected in circumstances where we have received a report of an adverse event, where we are providing patient-specific assistance with respect to the use of our products, or where we are assisting in or coordinating product recalls
  5. Inquiries or comments about our products that are provided by individuals who contact our sales or company representatives or our toll-free number
  6. Information that our sales representatives may collect during their contacts with healthcare professionals and industry representatives with whom they deal, for instance title, qualifications, areas of practice or specialization, their questions or comments about our products, and related information relevant to maintaining and managing our relationship with those professionals and representatives
  7. Information contained in resumes or related information you may provide to us, or that we may collect, in connection with an application for employment
  8. Information from individuals visiting our premises such as their name and the name of the organization for which they work or which they represent. We may also post video cameras in public-access areas on our premises and will post signs notifying individuals of the existence and purpose of any such cameras.

 

Some areas of our website may ask you to submit personal information in order for you to register at our sites, register your product, benefit from the specified features (such as newsletter subscriptions, tips, points, order processing or resume submission) or to participate in a particular activity (such as promotions and surveys). Some features of our website may request optional information about your health and use of health products in order to understand your needs or provide more relevant information to you. You will be informed what information is required and what information is optional.

 

Animas Canada collects personal information otherwise with your consent or as permitted or required by law.

 

Use: We will use your personal information in order to:

 

  1. Reply to your requests, inquiries and comments
  2. Confirm and keep records of product training provided to you
  3. Assist in obtaining insurance reimbursement
  4. With your consent, send you occasional educational and diabetes-related information about products, services, samples, and promotions offered by Animas Canada or third parties that offer related products and services, and/or contact you to conduct telephone surveys and similar market research
  5. Develop and implement brand and consumer marketing programs that specifically tailor consumer offers or communications to your specific needs based on personal information that you have provided to us, including your product or purchasing preferences or requirements, or information about your health and use of health products you may voluntarily provide to us.
  6. Provide customer service that you may request, including service specifically tailored to your needs and circumstances based on health, product and other information you may have voluntarily provided
  7. Administer promotions when you have completed and provided to us ballot or entry forms or requested communications regarding any of our promotions
  8. Keep records of users of our products to provide important product information and notifications, such as product recalls
  9. Improve our products and services based on personal information you have provided to us, including personal information provided in questionnaires, forms or surveys
  10. Fill and process product orders that you have placed with us
  11. Establish and maintain our relationship with healthcare professionals or others in the healthcare industry, including providing assistance and advice to healthcare professionals and representatives of healthcare organizations with respect to our products
  12. Evaluate resumes or other personal information submitted to us in connection with employment possibilities, to assess whether to offer the employment candidate a position at Animas Canada. For candidates who are not offered or do not accept a position, we may retain their information in the event that an appropriate position becomes available or that they re-apply to Animas Canada
  13. Receive and assess product inquiries, reports of adverse events, and product complaints
  14. Manage our business, including customer relations, accounting and record-keeping
  15. Meet legal, regulatory, ethical, and processing requirements such as adverse event reporting requirements to Health Canada and regulatory bodies, and ensure the security and integrity of our website and operations.

 

We may also use your personal information for other purposes that are disclosed at the time of collection, or otherwise with your consent or as permitted or required by law.

 

Your personal information may be transferred to agents or service providers, including our affiliates acting in this capacity, that we use to support our business (e.g., call centre, data warehousing, market research, fulfilment, technical support, delivery, printing, and credit card processing services), including in other jurisdictions such as the United States and the Philippines. We will use contractual or other means to require such agents or service providers to protect your personal information and not disclose it for any purpose other than as directed by us, subject to legal requirements in other jurisdictions applicable to us or our agents and service providers. Note that some of these jurisdictions do not have personal information protection laws equivalent to those in Canada.

 

Disclosure: Your personal information will be stored in customer databases, which are hosted by service providers who may be located outside of Canada. Depending upon the consent you have provided (see the section on "Consent"), Johnson & Johnson Canadian Affiliates may have access to your personal information that is stored in these databases, in order to permit these affiliates to send you occasional information about their products and services in accordance with your consent. "Johnson & Johnson Canadian Affiliates" are McNeil Consumer Healthcare, a division of McNeil PDI Inc., LifeScan Canada Ltd. and Johnson & Johnson Inc. (including its divisions Johnson & Johnson Medical Products and Johnson & Johnson Vision Care). Johnson & Johnson Canadian Affiliates are obligated to treat your personal information substantially in accordance with this Policy.

 

In the event we need to recall a product, Canadian medical devices regulations require that Animas Canada provide Health Canada with the name of each person to whom the affected device was sold by the manufacturer or importer (for instance to pharmacists or organizations in our trade channel) and the number of affected units sold to each person. In the event of a recall, Animas Canada may also disclose to Health Canada the names and contact details of consumers who have purchased our products and whose information we have otherwise obtained, for the purpose of coordinating or assisting in the recall.

 

Your personal information may be used by Animas Canada and disclosed to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of any of the Johnson & Johnson Canadian Affiliates’ business or assets, including for the purpose of permitting such parties to determine whether to proceed or continue with such transaction or business relationship and to fulfil reporting or audit requirements to those parties. Assignees or successors of Animas Canada or our business or assets may use and disclose your personal information for similar purposes as those described in this policy.

 

Animas Canada may disclose your personal information as necessary to meet legal, regulatory, industry self-regulatory, insurance, audit, and security requirements, and otherwise with your consent or as permitted or required by law (including as required by applicable Canadian and foreign laws applicable Animas Canada or our agents and service providers, and including lawful requirements to disclose personal information to government authorities in those countries).

 

Consent

Consent to the collection, use, and disclosure of your personal information may be given in various ways. Consent can be express (express consent may be oral, in writing or electronic), implied (such as when you provide your name and/or address in order for us to send you products you have ordered or information you have requested) and may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with your personal information, we will assume that you consent to our collection, use and disclosure of such information as described in this Policy. However, you may be asked to "opt-in":

 

Opt-in: In some cases you will, at the point of collection of the information, be given the option to “opt-in” in order for you to provide your express consent to our collection, use and disclosure of such information by checking a box on a form, clicking on a specified icon on our website or by doing some other specified action such as contacting us by telephone or by e-mail. Your personal information will in such case be collected, used or disclosed for the purposes we describe at that time if you “opt-in”. You will, for example, have the option to “opt-in” to receive occasional communications and diabetes-related information about products, services, samples, and promotions from us. Additionally, Animas Canada may offer you the opportunity to opt-in to receive information about Johnson & Johnson Canadian Affiliates’ products, services and promotions, in which case, if you opt-in, you will receive information relating to those affiliates’ brands and programs that we believe may be of interest to you, and these affiliates may have access to your personal information to communicate with you for this purpose. After you “opt-in” to receive offers or programs from Animas Canada or from the Johnson & Johnson Canadian Affiliates, you will have the option to “unsubscribe” or withdraw your consent if you no longer want to receive certain of the offers and programs, or have your personal information made available to our Canadian affiliates for this purpose, either by following the instructions we send you via email, or mail or by contacting our customer service centre at 1 888 534-9991.

 

When you wish to purchase a product or obtain an offer or promotion, you will not be required, as a condition of purchasing such product or obtaining such offer or promotion, to provide more personal information than is necessary in order for us to deliver to you the product, offer or promotion. However, you may be provided with the option of providing additional personal information, for instance information about your health condition or history or use of Animas Canada’s or similar products. You may, for example, choose to provide additional personal information by completing a questionnaire on a contest ballot relating to your product preferences, or complete the health questionnaire on our product training or product registration forms, in which case we may then use that information to assist us in developing and improving our products, and to tailor our offers and communications to meet your specific needs, if you have consented to receiving such offers and communications.

 

If you do not want your personal information collected by us, please, 1) do not submit personal information to us, or 2) do not “opt in”, where such option is available, so that your personal information is not used or disclosed for the purposes described at the time of collection. If you have submitted personal information and wish to withdraw your consent to its retention, use or disclosure, please contact us. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

 

back to top

 

Collection, Use or Disclosure Without Consent: In certain limited circumstances the collection, use or disclosure of personal information without consent is permitted by law. For example, your personal information may be disclosed without consent if the disclosure is made to our lawyers or for the purpose of collecting outstanding amounts owed to us.

 

back to top

 

About Children

Children under the age of 13: We do not intend to collect personal information from individuals under the age of 13. We may collect, use or disclose personal information about a child under the age of 13 if we receive it with the authority of the child’s parent or guardian. We encourage parents to talk to their children about their use of the Internet and the information they disclose to website or otherwise.

 

We will use reasonable efforts to delete all contact and other personal information obtained from a child under the age of majority if a parent or guardian notifies us that they wish to withdraw consent for the collection of the child's information.

 

back to top

 

About Information Collection on Animas Canada website

Active Information Collection: Animas Canada website actively collect personal information from visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail and/or feedback forms. Some areas of our website may ask you to submit personal information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, order processing, or resume submission) or to participate in a particular activity (such as marketing promotion). You will be informed what information is required and what information is optional. The personal information actively collected from our website may be used and disclosed as described in the “Use” and “Disclosure” sections above, and otherwise in accordance with this Policy.

 

Passive Information Collection: As you navigate through Animas Canada website, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or Web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to the website some of this anonymous information, such as the URL of the website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. Animas Canada website may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of our website might not work without cookies.

 

Animas Canada website may use and combine such passively collected anonymous information to provide better service to site visitors, customize sites based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the sites for your use. Such passively collected anonymous information is not combined with personal information collected elsewhere on our website, unless you have consented to have your personal information collected in conjunction with this passive information.

 

To learn more about cookies and other passive tracking methods, click here

Access, Correction, and Deletion

 

We will establish and maintain a file of your personal information for the purposes described in this Policy. Your file will be stored in our customer databases, which are hosted by service providers who may be located outside of Canada. To request access to or correction or deletion of your personal information, please contact our Chief Privacy Officer in writing as described above. We may need to verify your identity before searching for or providing you with your personal information. Some information may not be accessed in certain limited circumstances, for example, if it is protected by solicitor-client privilege or cannot be disclosed for legal reasons.

 

Security: We have implemented physical, electronic and managerial procedures designed to protect the integrity, security and appropriate use of your personal information and to prevent unauthorized access. Authorized employees, agents, and mandataries of Animas Canada, who require personal information to fulfil the purpose for which the information was collected, are permitted to access personal information in accordance with the consent provided (see the section on Consent).

 

Although we have enacted security measures, we cannot guarantee the security of any information that you submit electronically, which is done at your own risk, since no Internet transmission is ever 100% secure or error-free (in particular, e-mails sent to or from Animas Canada may not be secure). You should take special care in deciding what information you send to us via e-mail or posting on Animas Canada website. Moreover, where you use passwords, ID numbers, or other special access features on Animas Canada website, it is your responsibility to safeguard them.

 

Links to Other website: Animas Canada website may contain links or references to other website to which this Policy does not apply. Animas Canada is not responsible for the data collection and use practices of companies or organizations to which Animas Canada website may provide links. We encourage you to read the Policy of every website you visit.

 

back to top

 

Changes to This Policy

We reserve the right to change this Policy at any time and we will take reasonable steps to advise affected individuals of any material changes. If this Policy changes, the revised policy will be posted on our website. Please check back periodically, and especially before you provide any personal information, to ensure you are aware of and accept any changes made. For example, your continued provision of personal information and/or your use of our website following the posting of any material changes to this Policy shall constitute your acceptance of those changes. You may also contact our Chief Privacy Officer as described above.

 

back to top

 

Questions, Comments, Concerns

Please contact us if you have any questions, comments or concerns about our use of personal information or about this Policy. Animas Canada will investigate any complaint you may have regarding our use of personal information and comply fully with the legal and regulatory supervisory authorities responsible for enforcing our adherence to the privacy principles stated in this Policy. This Policy was last updated September 20, 2010.

 

back to top