We're so glad you're interested in an Animas® pump.
We are here to help you during your decision-making process and look forward to speaking with you.
1. Get started by contacting us
Animas Customer Care is your first step to getting your Animas® pump. You can contact us online or call us at 1-866-406-4844. We can answer any questions you might have. We can even arrange for you to meet with an Animas® representative in your area in person or over the phone.
2. Visit your healthcare provider
You may have already talked at length with your physician or diabetes healthcare professional about insulin pump therapy. If not, schedule an appointment with your doctor, endocrinologist or diabetes nurse educator. This step is important as medical necessity may need to be demonstrated for insurance purposes.
3. Review your health insurance coverage
You may have insurance coverage for your pump and supplies through private insurance or a group health care plan. In certain provinces, government funding may be available for pumps and/or supplies. Our Reimbursement Specialists are experts in public and private insurance programs, and can help you determine your benefits and assist you throughout the verification process. Just give us a call at 1-866-406-4844 and we'll get you started.
In order to assist you with your insurance paperwork, and depending on your health insurance benefits, we may need the following information:
- An Insurance Information Form to begin the insurance verification process
- A Letter of Medical Necessity to be completed by your physician or healthcare provider
- An Authorization to Release Information Form
Should you need these forms to get coverage, we can email or mail these forms directly to you.
Once the paperwork is processed, we will ship the pump to you and ensure that you receive training to get started. We look forward to being of service - now and over the years to come!