The Animas difference

What makes Animas so different? It’s a promise to go above and beyond.

"I'm really glad I chose Animas^® because I got more than just a pump. I got a team that knows and understands diabetes, has helped me every step of the way, and I know they really care about me."

Those are the words of Mike. Diagnosed with diabetes three years ago when he was 19, Mike chose an Animas^® pump after careful thought and research and consultation with his doctor.

But as he can attest, he soon discovered that he was getting more than just a pump.

He discovered that behind the pump and system, there are people. In other words, us. And we go above and beyond with our promise to make sure you have all the resources you need to perform at your best.

We give you all of this to make your life with a pump as simple as it can be.

Mike, we don't think we could have said it better ourselves, but this is what we think makes us different:

Our full attention when you have questions

There are three stages to pumping: deciding to become a pumper, making the transition to pumping, and finally — being a full-fledged pumper. Different questions come up at different times. We're here to answer them, for as long as you need us.

Freedom from the task of insurance

Insurance verification is something we assist people with everyday. We're good at it. And we don't think you (or your doctor's office) should have to bother yourself with it. So you can count on us to handle insurance issues related to your OneTouch^® Ping^® to get you started.

We have advisors around the clock

If you're having an issue with your pump, it goes without saying that you want to talk to a real person right away, even if it's 4 a.m.—and have that person know what they're talking about. That's why we have trained healthcare professionals available to you 24/7 at 1-877-937-7867.

We have pals to pump with

We created our Pump Pals program because we think it's nice to have a fellow pumper you can turn to who is around the same age as you are and has the same interests as you do. That way, you can get a real sense of what your own day-to-day experience with the pump will be like, as well as ideas on how to tackle various lifestyle situations that crop up.

Our commitment to roll with the punches

Life changes from year to year. Sometimes sooner. And some of those changes affect your pump settings. Hormonal changes during adolescence are one example. Taking up a new, high-intensity sport is another. On the bright side, your OneTouch^® Ping^® can change with you. And we're here to help.

Backup when you need it

Vacations are meant to be stress-free. For our part, we can help by giving you a loaner pump for backup when you go on your trip. Of course, if you need us while you're away, we're still just a phone call away.

Within North America call 1-866-406-4844 for pump supplies inquiries (Monday-Friday, 8:30am - 5:00pm EST) and 1-877-937-7867 for our 24/7 pump support line.

Outside North America call 1-905-946-3759 for pump supplies inquiries (Monday-Friday, 8:30am - 5:00pm EST) and 1-610-644-8990 for our 24/7 pump support line.